The ISB Global Services team is structured is to ensure that each client receives an appropriate level of response and attention.
Since 1994 our team at ISB Global Services (ISB) has earned a reputation amongst our clients for fast and reliable service. Being available to answer your questions and acting proactively to ensure that you receive results quickly and efficiently is what separates us from the rest. Have a question? Give us a call and our friendly staff will be happy to assist you.
Michael Thompson is a visionary and performance-focused leader with 20-plus years of experience building profitable businesses. With an exceptional track record in the Canadian technology and corporate marketplace, he is well known for his customer-centric approach, team building talent and ability to create a deep network of senior C-level relationships. Prior to ISB, Mr. Thompson was at the helm of a major Canadian company specializing in supply chain management and innovative 1:1 marketing technology solutions. Before that, he had been vice president of a top-tier travel and leisure company, where he drove record growth and created the largest wholly owned consumer travel business in North America with $1B of network sales. In addition to his leadership role at ISB, Mr. Thompson participates on several boards and committees, including the CEO Forum.
An outstanding leader with a deep wealth of insurance and risk management knowledge, Maeve brings 25 years of experience as a senior executive in the Canadian insurance industry. In her current role at ISB, she is responsible for driving growth while assisting customers across the continent meet the critical need for better efficiencies, cost-savings and accuracy in the processing of claims. Prior to ISB, Maeve held senior national positions within Canada's largest insurance brokerage, an independent adjusting firm, and a tier 1 commercial insurer. Through her strategic leadership roles and strong relationship-building skills, she has amassed an extensive cross-section of high-profile contacts spanning all levels of the insurance marketplace. Maeve is a Canadian accredited insurance broker, a designated Canadian risk manager, and a fellow of the Insurance Institute of Canada.
Todd Moore is the Vice President of ISB Cargo Theft and Specialty Risk Division. He manages a comprehensive cargo security program designed to assist insurance companies, commercial transportation companies and police agencies with cargo crime mitigation solutions. Todd is a retired Police Detective with 31 years policing service. He has extensive investigative experience working in the Intelligence, Organized Crime and Robbery Units. During this time, he coordinated several covert investigations involving confidential human sources, police agents, undercover operators and wiretap investigations. Todd is a designated Certified Security Professional (C.S.P.).
As SVP of ISB, Mr. Anderson brings an illustrious investigative background and unique expertise in the area of information management, marketing and business development. Since 2001, he has taken the reigns of the company's marketing efforts, and worked tirelessly to strengthen the quality and breadth of its many B2B partnerships across North America. Prior to joining ISB, Stephen honed his leadership skills as security advisor for a major building developer, coordinating security and public access at high-rise buildings in Toronto. He also managed an airport hotel staff of 30, liaising with federal authorities on many security-related investigations. In this role, he had full airport security clearance with the RCMP. A versatile and highly-skilled project director, Stephen oversaw construction and design of ISB's company headquarters in Milton, Ontario, equipping it with state-of-the-art security. He is a member of ASIS, the American Society of Industrial Security, IAAI, the International Association of Arson Investigators, HRPAO, the Human Resources Professionals Association of Ontario (as well as its Manitoba counterpart HRMAM), and APRC, the Association of Professional Recruiters of Canada.
Ron Hartman has over 25 years of experience providing IT solutions to Fortune 500 companies. Ron is well versed in the issues and challenges faced in the world of product development. Prior to joining ISB, Ron held the role of Director, Insurance Services with ASAP Secured where he was instrumental in negotiating national Enterprise Services Agreements with insurance and restoration companies. Ron has held senior positions as National Account Executive and Senior Account Manager with global technology companies focused on providing solutions to companies in the insurance, transportation, banking and retail industries. Ron's key strengths include relationship building, identifying new opportunities, requirements gathering, documentation and strategic product planning. Ron holds an Honours BA from York University.
Melissa Foiles came to ISB with over ten years of experience in background screening, drug testing, legal research, and risk assessment. Melissa oversees all complex compliance and privacy matters for US-based clients. She consults with corporate stakeholders within the background screening and contractor compliance space to ensure ethical screening processes and procedures. Ms. Foiles focuses on fostering both new and existing client and partner relationships.
Since joining the background industry, Melissa has taken an active role in the Professional Background Screening Association (PBSA). She spearheaded the Employee Screening Litigation Tracking Group (ESLTG) that conducts research and compiles much-needed data related to litigation involving the Fair Credit Reporting Act and employment background screening. She has also served as co-chair for the Litigation Avoidance Committee and now Chairs the Diversity and Inclusion Committee and the US Council of PBSA. Melissa is also a member of the PBSA’s Leadership Development Committee. Aside from PBSA, Melissa is a member of the National Drug and Alcohol Screening Association (NDASA) and the International Association of Privacy Professionals (IAPP).
Ms. Foiles holds several Master’s Degrees in Business Administration, Public Administration, and Information Security Management. Melissa also has a paralegal certification, as well as an Advanced FCRA Certification.
Elvin Croswhite is a highly motivated and accomplished sales leader with over 15 years of sales experience, focusing the last 10 years in the background screening and pre-employment sector. As the Director of Sales at ISB Global Services, he brings an award-winning background with extensive hiring process knowledge. Mr. Croswhite has helped many Fortune 500 companies solve complex employment screening challenges, ensure a quality workforce, and gain a competitive advantage.
Elvin prides himself on being a brand ambassador while emphasizing strong client service. He has exhibited the ability to develop and maintain top-performing sales teams while managing complex and ongoing organizational change. Elvin thrives on working alongside enterprise clients and navigating complex critical business issues. He continues to set high standards for himself and those he works with by leveraging data and driving profitability.
Sonia Perhar joined ISB in 2017 with over 8 years of proven expertise in Human Resource management, pension and benefits, recruitment, training and development, employee relations and employment law. Sonia is a strategy architect in the development of innovative HR initiatives to streamline processes and capitalize on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. Prior to joining Dalton Group, Sonia held HR positions with LSG Group, City of Mississauga and Entertainment One.
Brooke started with ISB in July 2018 and has proven to be an invaluable member of the Insurance Services Team. Now Operations Manager, her wide-ranging knowledge of ISB’s clients, products, and processes is an integral part of ISB day-to-day functionality. Also overseeing the Insurance Services Team, she ensures the continuity of high level customer service and the implementation of new processes.
Pamela Beauchamp works out of our Montreal office offering fully bilingual customer service as well as account management. Pamela's role enhances our current bilingual order centre and Quebec customer service offerings signaling ISB's continued commitment to better service our Quebec based clientele.
Jenne Harroun, Elysse Barkhouse, Adina Boros, Priscilla Martin, Donna Fakhouri, Dionne Roberts, Corinne Linglet, Victor Onuabuobi, Puja Ghandhi, Jennifer Corbett, Taylor LeGrow, Laura Di Giulio and Sarah Samra.
Wendy Patton has been with ISB since 2010. As ISB’s Manager, Client Service for the Background Screening and MEE divisions, Wendy works closely with the sales team and is the first point of contact for the onboarding of new clients. Wendy also manages the ongoing client relationship with a key focus on maintaining ISB’s high level of customer satisfaction. If Wendy is not with clients you will likely find her representing the company at many of our tradeshows and events.
Harpreet Sidhu began with ISB in August of 2011 and has built as well as maintained ISB's website and ordering platform. Harpreet has been responsible for the development and improvement of ISB's technology and oversees the implementation of processes to improve productivity. Harpreet's work allows ISB to continue to be a competitive and efficient online shop for our customers.
Alex works within our IT team as a .NET Developer. In addition to his programming role, Alex also manages the implementation of new initiatives including our facial recognition APP and new technologies.